These terms and conditions apply to products ordered via our Leeming Oral Care Store on our website from https://sonnylee.com.au/leeming-oral-care-store/
All orders made via this website are subject to confirmation and acceptance by Leeming Dental. All prices are stated in Australian dollars and are inclusive of GST.
CUSTOMER SERVICE HOURS
Leeming Oral Care Store (an extension of Leeming Dental’s retail physical store) customer service hours for enquiries (in-person or phone) , collection and payment during the following business hours:
Mon 9 am – 5 pm
Tues 8 am – 5 pm
Wed 9 am – 6:30 pm
Thu 8 am – 5 pm
Fri 8 am – 3:30 pm
Our Leeming Oral Care Store sales team can be contacted by phone on (08) 9310 3367.
ORDERING AND DELIVERY
Leeming Oral Care Store does not provide delivery for orders made online. Orders are available for collection & payment after your order has been processed, and your email confirmation has been sent. If a product is temporarily unavailable due to stock or supplier issues, then you won’t be able to select a quantity amount when ordering the product. If you have placed an order that has already been processed in error, we will contact you as soon as possible to notify you of any potential delay in the availability of your ordered product, as well as the time frame for re-ordering and receiving the new stock.
PRICES AND PAYMENT METHODS
Leeming Oral Care Store accepts payment via cash, EFTPOS, and all major credit & debit cards upon collection of your ordered products from our clinic. At present, we are not able to accept online payments.
CHANGES TO TERMS
Each order placed with Leeming Oral Care Store is governed by the pricing, terms and conditions at the time when an order is placed. However, the prices and availability of our oral care products may be subject to change at any time without notice in the event of unexpected changes or errors made by our suppliers. If Leeming Dental requests payment upon collection at increased prices, you have the option of cancelling your order.
REFUNDS AND RETURNS
Leeming Oral Care Store offers refunds, replacements and/or exchanges for purchased goods that are deemed flawed, faulty or defective upon opening the product packaging, as well as goods that have been chosen erroneously. In this event, please contact us as soon as possible for a return and replacement. If a purchase has been made erroneously, then the purchased good(s) must be returned in a new, unused condition in its original packaging to us for a refund or exchange.
We do not offer refunds for goods if you have simply changed your mind.
At this stage, we can only accept payment upon pick up from our clinic, and don’t process credit card payments online. Your order details are kept safe and secure, and we keep your email address confidential. We will not reveal your personal information to 3rd parties under any circumstances.
For goods that are sold with an extended warranty (e.g. 12 month/2 year warranty) against defects highlighted on the packaging, there is usually a warranty document outlining the terms and conditions of the warranty within or attached to the product packaging. We do not handle extended warranty/warranty issues. Refer to the warranty terms and conditions in the warranty document to register your purchase date and have your defective goods repaired or replaced.